Job Description

LHH is currently partnering with a nonprofit organization in the Annapolis, MD area that is looking to bring on an experienced administrative professional. This temporary role (3–5 months) involves case management, customer service, and general administrative support. The position is full-time, onsite five days a week, and offers a pay range of $23–$28 per hour based on experience. Please apply today for more information.

Responsibilities:

• In this client-focused support role, the individual will guide applicants through service access processes, ensuring they understand the procedures and helping them complete necessary forms. This includes conducting structured interviews to gather required information, documentation, and to assess eligibility for services.
• Once enrolled, participants will receive personalized planning assistance, including the creation of a goal-oriented support plan that addresses financial needs and steps toward self-sufficiency. The role includes periodic follow-up meetings to review progress and update plans accordingly.
• Daily responsibilities may include processing specific financial assistance requests, collaborating with housing professionals and landlords, gathering documentation, and supporting legal service coordination. Education around financial literacy and service navigation is a key aspect of the role.
• The individual will also connect clients to a broad network of community services and resources, provide referrals, and respond to inquiries from stakeholders. Coordination with internal teams ensures comprehensive support, including evaluating housing readiness and documenting eligibility.
• Administrative responsibilities include responding to emails and phone calls, maintaining records in a case management system, preparing reports, and tracking disbursements. Additional clerical support such as generating standard communications, coordinating appointments, and performing follow-ups is also part of the work.
• This role requires staying informed about local housing programs and applying that knowledge to educate clients on their rights, responsibilities, and options. Regular documentation and database accuracy are critical, along with liaising with outside entities for official documentation handling.

Qualifications

• Bachelor’s degree in Social Work, Human Services, Public Administration, or a related field preferred; equivalent work experience will be considered.
• Minimum of 1–2 years of experience in case management, housing services, or a related client support role.
• Familiarity with local social service systems and community resources.
• Strong communication and interpersonal skills; ability to work with diverse populations.
• Experience handling confidential information and maintaining accurate case files.
• Proficiency in data entry, Microsoft Office Suite, and database management tools.
• Ability to manage multiple priorities and deadlines effectively.
• Demonstrated problem-solving skills and ability to work both independently and collaboratively.

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

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