Job Description

CULTIVATE A BETTER WORLD

Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone.

THE OPPORTUNITY

As the Analyst, Global Security Operations Center, you will be responsible for providing a safe and distraction free environment for all Chipotle guests and employees. The Chipotle Global Security Operations Center (GSOC) is a 24/7 crisis monitoring and reporting center that provides real time risk response and analysis for office and restaurants. The GSOC provides warnings and guidance on instances such as: threats related to criminal activities, geo-political crises, weather-related emergencies, and natural disasters affecting our people across the company in support of the Asset Protection vision. The GSOC Analyst operates as a member of the GSOC team supporting global security and crisis related calls from employees and internal partners, coordinating appropriate actions based on policy and procedures. This individual monitor’s external media and proprietary data systems for indications and warnings of enterprise, global security, and crisis related events, reporting all crisis related events to our field, restaurant, and RSC partners.

**The work shift is 4PM to 12AM with Wednesdays and Thursdays off**

WHAT YOU’LL DO

• Demonstrate excellent customer service skills when answering calls from our external, field, restaurant, and RSC partners
• Respond to initial emergency issues and coordinates appropriate actions per policy related to all enterprise office locations and restaurants globally
• Deliver instructions regarding employee safety to leaders and employees while defusing highly impactful and emotional situations
• Accurately and concisely report incidents dealing with theft, safety, and other global security issues
• Monitor internet, social media, news, and vendor media sources for global security issues, following protocol in case of an emergency, escalating to appropriate internal partners and leadership based on the findings.
• Monitor the security and safety for all employees, including those who travel or work at our office locations. May follow-up with the employee, leadership and internal partners as needed.
• Monitor access control, burglar alarms, fire safety systems, and CCTV systems and coordinate issue resolution with the enterprise global security and resilience team or external resources

WHAT YOU’LL BRING TO THE TABLE

• High school diploma or general education degree (GED) required.
• Bachelor's Degree (BA/BS) from 4-year college or university in emergency management or criminal justice preferred.
• 2-4 years of experience supporting crisis management, security operations, or call center equivalent strongly preferred.
• CPR and first aid training preferred.
• Ability to handle multiple tasks simultaneously and maintain composure under pressure in a fast-paced environment; including diffusing emotional situations and effectively delivering instructions regarding safety.
• Strong decision making through sensitive situations in a fast-paced environment.
• Ability to build rapport and work collaboratively within a team-oriented environment.
• Excellent customer service and active listening skills.
• Excellent verbal and written communication skills.
• Strong computer skills in Microsoft Office, Excel, and PowerPoint
• Self-motivated, proactive approach in the application of GSOC, Crisis Management, and Global Security practices.
• Detailed, working knowledge of building security, fire, and safety systems.
• Ability to work a variable schedule to support the global operations of a 24/7 team.

PAY TRANSPARENCY

A reasonable estimate of the current base pay range for this position is $24.04–$30.54. You are also eligible for annual cash bonuses and equity awards based upon performance and other factors. Actual compensation offered may vary depending on skill level, experience, and/or education. Chipotle offers a competitive total rewards package, which includes medical, dental, and vision insurance, 401k, sick leave, vacation time, and much more. Visit for more details.

WHO WE ARE

Chipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, classically cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Chipotle has restaurants in the United States, Canada, the United Kingdom, France and Germany and is the only restaurant company of its size that owns and operates all its restaurants in North America and Europe. With employees passionate about providing a great guest experience, Chipotle is a longtime leader and innovator in the food industry. Chipotle is committed to making its food more accessible to everyone while continuing to be a brand with a demonstrated purpose as it leads the way in digital, technology and sustainable business practices. For more information or to place an order online, visit

Chipotle Mexican Grill is an equal opportunity employer that values diversity at all levels. As a people-first company rooted in values, our purpose extends beyond serving nutritious food using real ingredients. It means hiring world-class individuals and fostering a culture that champions diversity, ensures equity, and celebrates inclusion. All qualified applicants, regardless of personal characteristics, are encouraged to apply.

Qualified applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. Please contact ADAaccommodations@chipotle.com if you need an accommodation due to a disability to complete an application, job interview, and/or to otherwise participate in the hiring process. This email does not respond to non-accommodations related requests.

Job Tags

Similar Jobs