Job Description

Ascendo Resources is actively seeking a Bilingual (Spanish-Speaking) Administrative Assistant for an immediate, full-time, onsite, temp-to-hire role.

Our client, a reputable real estate firm, is located in Springfield, MA 01109.

The Administrative Assistant must have prior office experience and be fluent in both English and Spanish.

Hours: Mon - Fri, (8am - 5pm) (40 hours per week)

Pay Rate: $19/hour

Schedule: Fully onsite

Position Summary:

Under the direction of the Property Manager, the Administrative Assistant will support the Property Management Team with daily operations of the property. This role requires exceptional customer service, bilingual Spanish proficiency, and organizational skills to ensure smooth operations and a positive resident experience.

Key Responsibilities:

• Customer Service:
• Daily interaction with residents, addressing inquiries and concerns.
• Respond to phone calls, manage work order requests, resolve complaints, schedule appointments, and distribute notices.
• Translate for residents as needed.
• Manage walk-in traffic and coordinate with vendors.
• Administrative Support:
• Perform data entry using property management software, Microsoft Excel, and Word.
• Maintain electronic filing systems and resident files.
• Assist the Property Manager with interviewing prospective residents and managing required documentation with confidentiality.
• Sort and distribute office mail, secure rental payments, and organize closed work orders.
• Community Engagement:
• Support the building management team in planning and implementing community events.
• Work to resolve resident complaints and enhance the overall quality of living.
• Compliance:
• Ensure adherence to Fair Housing Guidelines in all interactions and activities.

Qualifications:

• Bilingual (English and Spanish).
• Proficiency in Microsoft Office, including Excel and Word.
• Strong customer service and communication skills.
• Ability to manage multiple tasks efficiently in a fast-paced environment.
• Preferred: Experience in property management or related fields.

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