Call Center Representative Job at Tata Consultancy Services, Milford, OH

c2h5eVVEZ1prTHJHNHlWQnVYTzdaMHQ4Unc9PQ==
  • Tata Consultancy Services
  • Milford, OH

Job Description

The Customer Care Representative is responsible for handling inbound phone inquiries. It represents the organization in a personable and professional manner when assisting client’s customers with their service inquiries.

Responsibilities include:

Handle inbound calls and email service inquiries on queries such as:

o Process & status of Estimate or Supplement

o Payment Status – Rental, Tow & Property Damage

o Payment issuance

o Analyze Payments – Void and Reissue requests

o Status of Estimates, send copy, advise assignment submission instructions

o Status on deductible

o Status on Rental

o Advise status on Total Loss

o Collaborate with other operation departments to complete customer requests as needed to provide a first call resolution and positive customer experience.

o Consistently meet and exceed goals relating to quality, productivity and net promoter score metrics

o Work in a fast pace, structured environment

Salary: $33,000 - $36,000 per year

#LI-SS3

Job Tags

Similar Jobs

School One

Full-Time Special Education Coordinator Job at School One

 ...students are referred by area public school districts due to RIDE Special Education certification, the great majority are private pay supported...  ...based on demonstrated need. The Special Education Coordinator is responsible for scheduling these three regular sessions,... 

Tencent

Large Language Model Algorithm Engineer Job at Tencent

 ...maintain a leading position in the industry; 2. Establish and improve the theoretical and engineering systems for large language models in games, exploring the application of LLM technology in game AI scenarios, providing intelligent model capabilities for game operations... 

Creative Cove Inc.

Copywriter Job at Creative Cove Inc.

 ...Our Boston based publishing client is looking for a Copywriter with 2+ years' for an immediate 6+ month contract that is 10-20 hours a week...  ...will be working primarily on newsletters, online content, and book covers but also cover other projects like emails, presentations... 

Global Elite Group

Airport Security Officer - IAD Job at Global Elite Group

 ...Airport Security Officer Aviation Security Company Dulles International Airport- Dulles, VA Global Elite Group- Providing world-class aviation security through innovation and people committed to excellence. Global Elite Group is a highly specialized aviation... 

TradeZero

Full Stack Engineer Job at TradeZero

 ...generation trading platform tailored to the needs of the ever-growing community of sophisticated traders. With broker dealers in the Bahamas, US and Canada, we offer retail traders low-to-no-cost stock trading and direct market access to U.S. equities and equity options...