Job Description

Ultimate Staffing Services is seeking a dedicated Customer Service Representative for a temp-to-hire position in North County. This role is essential for maintaining seamless communication with customers and ensuring orders are processed efficiently. The position offers a supportive work environment with opportunities for career growth and development.

• Respond to and clarify customer inquiries by pulling orders from email inbox.
• Enter customer orders into the ERP system accurately and efficiently.
• Collaborate with team members to ensure smooth operations within the call center.
• Maintain detailed and accurate customer records.
• Provide feedback on customer interactions to improve service processes.
• Manage a high volume of inbound telephone calls and emails with a professional demeanor.

• Work Hours: Monday to Friday, with a potential start as early as 5/6 AM and occasional half-day on Saturdays.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

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