Job Description

Clinical Operations Manager | Registered Nurse, Required

San Antonio, TX | Multi-Site

Vivo Infusion Clinical Operations Manager:

Vivo Infusion, LLC is looking for a skilled Registered Nurse to lead our infusion centers in the San Antonio, TX region! This role requires an experienced and dynamic leader who can build strong teams, maintain quality patient care, cultivate a positive team environment, and be committed to providing the ultimate patient experience. The Clinic Manager will support clinics both in person and remotely, ensuring smooth clinical operations. The Clinic Manager will support multiple clinics and work along with physicians to create a great patient experience. The individual in this role will be responsible for overseeing patient care activities and daily clinical operations while ensuring a safe, efficient environment and adherence to budgetary regulations.

Our ideal candidate will exemplify the Vivo culture with a commitment to providing the ultimate patient experience, leading with empathy, and cultivating a collaborative environment. The individual in this role must be an experienced Registered Nurse leader, with a passion for communication, problem-solving, and a commitment to upholding compliance with State, Federal, The Joint Commission, and Vivo standards.

Compensation:

• $95,000 - $105,000 / year
• 10% Annual Bonus potential (Performance Based)
• Private Equity for the Greater Good - Company-wide Employee Ownership Program

Benefits Offered:

• Medical, Dental, Life, Vision
• Option for HSA includes Employer Contribution.
• 401K with Match up to 4%
• PTO Accrual: 4+ Weeks/year, PTO buy-back, and PTO donation program.
• Wellness Reimbursement Program
• Tuition Assistance
• Employee Referral Bonus - Uncapped bonus potential
• Employee Assistance Program
• Short & Long-term disability
• Life Insurance

Employment & FLSA Status:

• Full-Time
• Exempt
• Monday-Friday, 8:00am - 5:00pm - flexible scheduling but must be available to provide support during regular clinic hours.
• Mileage reimbursement for travel between homesite to non-home site

Reports To: Regional Operations Director

Location: San Antonio Region, TX

Primary Role Responsibilities:

• Oversees and manages patient care and clinical operations within assigned regional locations.
• Upholds company policies, procedures, mission, values, and expectations.
• Executes protocols and quality initiatives to improve clinical outcomes and patient experience of care.
• Directly oversees teams of Advanced Practitioners, Registered Nurses, Certified Medical Assistants, Administrative Assistants, and other clinical staff licensed and unlicensed.
• Responsible for directly managing all team members, including holding consistent 1:1s, creating and upholding specific measurable goals, hiring, termination, evaluations, disciplinary process, documentation, and reporting within the guidelines of Vivo Company policy.
• Develops and maintains effective communication and working relationships with external community partners, resources, staff, co-workers, physicians, and patients.
• Budget management: Oversees labor costs and supply utilization.
• Leads, coordinates, supervises, monitors, delegates, and documents all aspects of patient care activities.
• Collaborates across departments and with all disciplines, utilizing internal and external resources to provide optimal patient care.
• Ensures and coordinates training, growth, and development opportunities for all clinical team members.
• Evaluate needs, develop, and uphold processes, policies, and procedures in accordance with industry standards, and JCAHO and/or other accreditation agency standards.
• Responsible for the delivery of services to patients, ensuring compliance in the performance of all aspects of patient care in accordance with Vivo company policies and procedures, accreditation agencies, and State and Federal guidelines.
• Manages patient and staff schedules to ensure optimal staff-to-patient ratios in accordance with the clinical census, operational goals, and regulations set forth by State and Federal agencies.
• Serves as a member of the Quality Committee and infusion center Governing Body in conjunction with the Medical Director.
• Acts as the Infection Control Manager of the infusion centers’ infection control surveillance activities.

Additional responsibilities:

• Manage and ensure appropriate documentation of nursing and Advanced Practice Provider processes, Assessments and Plans of Care, admission and monthly documentation is complete, and patients’ medical records are maintained in accordance with Company policy and regulatory agency requirements.
• Schedules center audits including quality, medical records, fire & safety, and emergency preparedness. Delegates to appropriate personnel as needed.
• Implement patient and staff satisfaction surveys and reports results to Quality Committee.
• Completes reporting in a timely manner, including but not limited to, payroll, census, drug inventory log, and quality.
• Reviews and approves clinic invoices, and direct report expense reports; performs and/or oversees the completion of all required month-end reporting.
• Reviews billing and inventory reports daily to ensure all utilized drug is billed appropriately.

Qualifications:

Knowledge/Certifications & Licensing:

• Current and valid state professional nurse licensure, required.
• Graduate of accredited Nursing Associates or Bachelor’s degree program, required.
• Current CPR/BLS certification, required.
• Valid Drivers License and insured reliable transportation to travel between facilities or other meetings, required.

Experience/Skills:

• Minimum of 1-2yr experience managing multiple clinics, required.
• Minimum of 1yr IV experience, required.
• Infusion, ICU, ED, Neurology, Immunology, or Oncology experience, preferred.
• Experience managing or supervising direct reports and business operations (budgeting, P&L statements, staffing, conducting audits, etc), is required.
• Experience managing or supervising direct reports in a multi-clinic setting, preferred.
• Must have demonstrated record of and commitment to safety; dedicated to clinical and customer service excellence.
• Passion for professional growth, training, collaborating, and investing in one's team is very important for this role.
• Demonstrated ability to guide teams through transitions smoothly, encouraging a positive mindset and fostering collaboration to embrace new opportunities and processes.
• Must possess outstanding communication and interpersonal skills with the ability to present information across a varied audience, professionally and courteously.
• Proficient knowledge of computers, Microsoft Suite, CRM software, and database experience.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed represent the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Who We Are:

The Vivo Infusion team is focused on providing patients with the highest quality of care in a comfortable, safe, and convenient setting! Vivo is a national company with locations in 15 states, providing opportunities for growth and advancement as well as competitive benefits that support what matters most to you.

Our highly trained medical professionals are dedicated to delivering a safe, comfortable, and affordable solution for our patients. We offer an array of advanced therapeutics and provide personalized, care for every patient.

Vivo Infusion has received The Gold Seal of Approval® from The Joint Commission.

The Joint Commission Gold Seal of Approval is a nationally recognized distinction voluntarily earned by a select set of healthcare providers.

An organization that achieves The Gold Seal of Approval® shows its commitment to holding itself accountable to a high bar for quality and safety for those they serve.

Learn more about Vivo, by visiting our website:

Work Environment and Physical Demands:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly exposed to work near moving mechanical parts (infusion equipment and machinery). The employees may be exposed to fumes or airborne particles and toxic or caustic chemicals. The noise level in the work environment is usually moderate. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color differentiation, distance vision, peripheral vision, depth perception and ability to adjust focus.

While performing the duties of this job, the employee is required to stand; walk and talk, hear and smell. The employee is frequently required to use hands to finger, handle, or feel and reach with hands and arms. He/she is occasionally required to sit; stoop, kneel, bend, crouch, or crawl.

RECRUITMENT PRIVACY STATEMENT | Notice to All Applicants:

Vivo Infusion posts all open positions on the Careers page of the company website:

Applicants will never be asked to provide personal identification information (e.g., SSN, Driver’s License, Passport) or financial information (e.g., Banking Information) during the application and Interviewing process.

If you have any questions or concerns about this Recruitment Privacy Statement or how we handle your personal data, please contact us at 855.478.1528 or email Info@VivoInfusion.com.

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