Job Description

Sales Administrator

Job Summary:
We are seeking a highly organized and detail-oriented Sales Administrator to support the Area Sales Manager in the home building industry. The ideal candidate will assist in managing customer inquiries, maintaining sales documentation, and coordinating communication between clients, sales, and construction teams. The Sales Administrator will ensure smooth operations within the sales department and contribute to the overall success of the sales team by providing exceptional administrative support.

Key Responsibilities:
Customer Service & Communication : Serve as the primary point of contact for prospective and current customers. Answer inquiries about home building projects, products, pricing, and timelines.
Sales Support : Assist the sales team with administrative tasks, including preparing quotes, proposals, and sales contracts. Maintain accurate records of client interactions and sales activities.
Data Entry & CRM Management : Maintain and update customer information in the Customer Relationship Management (CRM) system. Ensure all sales data is accurate, current, and accessible for the sales team.
Document Management : Prepare and manage sales-related documentation, including contracts, purchase orders, and invoices. Ensure timely processing and filing of all relevant paperwork.
Scheduling & Coordination : Schedule meetings, site visits, and tours for clients with the sales team or project managers. Coordinate appointments and follow-ups as necessary.
Inventory & Product Information : Maintain an up-to-date knowledge of available home plans, upgrades, and inventory. Provide accurate product details to customers when needed.
Order Processing : Support the sales team with order processing, ensuring accuracy and timely submission of customer orders to the construction team.
Reporting : Assist in the generation of sales reports and performance analysis for management. Track sales metrics and provide insights as needed.
Customer Follow-Up : Proactively follow up with clients to ensure satisfaction, answer additional questions, and encourage repeat business or referrals.
Qualifications:
Previous experience in sales administration, customer service, or related role (preferably in construction or real estate).
Strong organizational and multitasking skills, with the ability to manage a high volume of tasks simultaneously.
Proficient in Microsoft Office Suite (Word, Excel, Outlook) and experience with CRM software (e.g., Salesforce, HubSpot).
Excellent written and verbal communication skills.
Detail-oriented with a high degree of accuracy in data entry and document management.
Ability to work effectively in a fast-paced, team-oriented environment.
Knowledge of the home building process is a plus.
Education:
High school diploma or equivalent; additional education or certifications in business administration or sales are a plus.

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