Job Description

This is a part-time (28 hrs/week) during normal business hours, remote position, but candidate must live close to Grand Rapids for in-person training and monthly in-person meetings. Pay is $20.62/hr.

SUMMARY:

Responsible for accurate and responsive billing of ambulance and wheelchair claims to patients, facilities and all third party insurance companies.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Ensure daily customer happiness
• Verify insurance coverage via insurance websites or phone calls to insurance companies
• Responsible for coding and billing ambulance and wheelchair charges
• Accurate use of ICD9 and CPT codes
• Must maintain current knowledge of all insurance billing guidelines and requirements
• Answer patient phone inquiries ensuring excellent customer satisfaction
• Place follow up calls to patients, hospitals and physician offices to obtain necessary paperwork and information to release claim
• Enter patient and insurance correspondence into the computer system
• Must follow HIPAA guidelines at all times to protect customer PHI
• Other projects and duties as assigned

QUALIFICATIONS/SKILLS & KNOWLEDGE REQUIREMENTS:

• Must have a high school diploma or G.E.D.
• Ability to type 40 WPM efficiently and accurately
• Knowledge of medical terminology and coding
• Professional phone etiquette
• Accurate, basic typing skills and computer operation knowledge including knowledge of Microsoft Word and Excel.
• Must maintain patient confidentiality at all times
• Must pass all Life EMS pre-employment requirements as outlined on the Conditional Offer of Employment
• Must demonstrate positive, respectful behavior in dealing with people at all levels.
• Must be interviewed by the Director of Customer Accounts or their designee.

• PHYSICAL DEMANDS: While performing the duties of this job, the associate is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell. The associate must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

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