Job Profile: Customer Care Representative
Responsibilities
· Provides information on a variety of complex customer service issues requiring knowledge of life and health insurance, annuity and investment products and transactions focusing on customer satisfaction, quality, and efficiency.
· Communicates with customers regarding service request or problems; documents, evaluates and resolves customer’s inquiries.
· Thoroughly documents all contacts and conversations; follows up as required.
· Works with other departments to complete customer requests as needed, and minimize escalations.
· Gains proficiency in various administration and automated workflow systems.
· Processes complex and varied service requests.
· Represents our customer with professional pride to internal and external customers.
· Consistently meets/exceeds set quality and productivity metrics.
· Functions w/in a team based environment, and actively participates in achieving team goals. Meets/exceeds performance metrics as determined by department.
Qualifications
· Current FINRA Series 6 license at time of application.
· High School diploma or equivalent.
· Up to 1 year experience with call center or customer service experience/training.
· Fundamental computer knowledge and maneuverability within window applications.
· Basic understanding of Microsoft office suite, specifically Word and Excel.
...Rice Insurance Services Center has an exciting career opportunity for a Claims Adjuster. The Claims Adjuster manages insurance claims to determine the extent and legitimacy of claims and issue benefits as jurisdictionally required. This is a highly detailed role and is...
...Position Overview: The Accounting Manager will oversee all accounting functions, ensuring the accuracy and integrity of financial records. This role requires a deep understanding of accounting principles as they apply specifically to the manufacturing sector. The...
...Make your beauty dreams come true! We are seeking a skilled and enthusiastic Hairstylist, Lash technician, Esthetician, and/or any beauty professional to join our beauty team at Bombshell Beauty Lounge Lashes ! Having your own business is a dream that we would be...
...Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients.... ...manner Plan, design, implement and interpret specific physical therapy treatment programs for patients to facilitate the patient's...
...government and its key suppliers. Kelly Government Solutions offers scientists the opportunity to support basic and applied research... ...and emerging biological threat agents. We are seeking a Medical Laboratory Scientist to support these efforts in the Advanced Analytical...