Job Description

Job Title: Customer Service Supervisor

Location: Bronx, NY and Long Island City, NY

We are looking for an experienced, energetic, and self-motivated Customer Service Supervisor to lead, motivate and manage a team of 5-7 customer service agents. As a Customer Service Manager, you will oversee operations and provide excellent customer service by relying on phone, email, chat, and frontal support. You are a results-oriented leader who sets and achieves high performance standards.

Responsibilities:

• Interview, hire, train, and manage a team of customer service agents, providing direction, coaching, and motivation as needed
• Create a customer service team to provide excellent customer service to ensure customer satisfaction
• Monitor and respond to customer inquiries in a timely and efficient manner
• Manage customer data, including tracking and recording customer feedback
• Monitor customer service agent performance, ensuring customer service satisfaction goals are met
• Develop strategies and processes to improve customer service
• Create reports highlighting key performance metrics and customer service satisfaction
• Utilize customer service software to optimize customer service processes

Requirements:

• Bachelor's degree or equivalent
• At least 2 years of managerial experience working in customer service
• Excellent interpersonal, organizational, and problem-solving skills
• Knowledge of customer service and support processes and industry trends
• Proficiency with customer service software and applications
• Ability to adapt and remain diplomatic in difficult situations
• Excellent communication and interpersonal skills
• Must be able to work in a fast-paced, high-stress environment
• Ability to multitask and prioritize tasks
• Willingness to work in a team environment

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