Customer Support Specalist - USA Job at OrangeHRM, Dallas, TX

c0IrMldEUVZrTFhFNnlCQnUzQzlZRVYr
  • OrangeHRM
  • Dallas, TX

Job Description

What We Do:

As the world's number 1 open source HR software, we know we have a strong product. With over 3 million global users, we are looking to expand our client base. We have built software that is both easy to use and easy to integrate with other best-in-class solutions. Each member of our team rallies around the belief that our customer's success is our success. We exercise this belief by always being valuable, relevant and consistent in everything that we do.

 

Job brief

We are seeking a dedicated and customer-focused individual to join our team as a Customer Support Specialist. The ideal candidate will have excellent communication skills, a passion for helping customers, and the ability to resolve inquiries and issues efficiently. This is an opportunity to be part of a dynamic team in a growing company.

 

Responsibilities

  • Provide exceptional customer support via email, chat, and phone.
  • Assist customers with inquiries, account-related issues, and product information.
  • Troubleshoot and resolve customer issues or escalate as needed.
  • Maintain accurate and detailed customer records.
  • Collaborate with other team members to improve customer service processes.
  • Stay up-to-date with product knowledge to effectively assist customers.
  • Meet and exceed customer satisfaction goals.
  • Handle customer complaints and ensure they are addressed in a timely and satisfactory manner.

     

Requirements

  • High school diploma or equivalent; some college education preferred
  • .Previous customer service experience is a plus.
  • Excellent communication skills, both written and verbal.
  • Strong problem-solving abilities.
  • Empathy and patience when dealing with customer inquiries.
  • Ability to work in a fast-paced environment.
  • Proficiency in computer skills and experience with customer support software is a plus.
  • A positive and team-oriented attitude.
  • Flexibility to work evenings and weekends as needed.

Job Tags

Weekend work, Afternoon shift,

Similar Jobs

LifeStance Health

Adult Psychiatrist Job at LifeStance Health

 ...practice group in the country, now is the perfect time to join our clinical team!We are actively looking to hire talented Adult Psychiatrists across all our locations, who are passionate about patient care and committed to clinical excellence. What we offer... 

Symicor Group

Chief Financial Officer - To $175K - Union, NJ - Job # 3461 Job at Symicor Group

Chief Financial Officer To $175K Union, NJ Job # 3461Who We AreThe Symicor Group is a boutique talent acquisition firm based...  ...value proposition centers around providing the very best available banking and accounting talent. In fact, most of our recruiters are... 

Mama's Java Cafe

Line Cook - Breakfast, Lunch, Cafe, Kitchen Job at Mama's Java Cafe

 ...Mama's Java Cafe - Line Cook - Breakfast, Lunch, Cafe, Kitchen Are you a highly skilled and motivated cook looking for an immediate opportunity to work in a fun and loving cafe environment? Do you have a passion for creating delicious dishes and delighting customers... 

U.S. Army Recruiting Battalion

Food Inspectors *No Experience Necessary* Job at U.S. Army Recruiting Battalion

**THIS JOB REQUIRES ENLISTING/JOINING THE U.S. ARMY** This is an entry-level position with no experience necessary. When you enlist into the Army as a Food Inspector, you become a part of a team of Soldiers. As a Soldier you secure your future with a career in the Active...

Ocean Casino Resort

Security Supervisor Job at Ocean Casino Resort

 ...About the Role Under Direction, to supervise the operations of the Security Department on an assigned shift and area to maintain a safe and secure environment for our customers, team members and company assets. Position Responsibilities Respond to all non-routine...