Job Description

Reports To: Spa Manager

Job Purpose: To provide high-quality skincare and bodywork services, delivering personalized treatments and exceptional customer service in a calm, professional manner. Educate clients on the benefits of treatments and recommend customized spa-to-home care to enhance their relaxation and well-being.

Job Summary: Contribute to the spa team’s success by consistently offering quality skincare and massage experiences while functioning as a cohesive team member. Support company goals, including revenue growth through product sales, return clientele, education of spa-to-home care, and promoting additional spa services.

Salary: 25%-28% commission and 20% auto gratuity

People & Professional Skills:

• Pleasant, nurturing personality with a client-focused approach.
• Interact respectfully and professionally with guests and team members.
• Strong attention to detail and commitment to exceptional guest service.
• Reliable, self-motivated, and team-oriented with a strong work ethic.
• Maintain a polished, professional appearance and uphold all spa standards.
• Engage in ongoing training, team meetings, and industry involvement opportunities.

Guest Experience:

• Create a serene, safe, and welcoming environment for guests.
• Thoughtfully address guest concerns and provide solutions, even under pressure.
• Continuously improve service quality through feedback and self-assessment.
• Follow up with and report guest feedback to management as needed.  

Spa Experience & Operations:

• Evaluate clients’ needs, skin conditions, and preferences to customize treatments.
• Provide professional and personalized facials, body treatments, waxing, and massage services, including Swedish, deep tissue, hot stone, and prenatal, adhering to licensing standards and spa protocols.
• Educate guests on the benefits of skincare and massage, recommending appropriate spa treatments and at-home care products.
• Stay informed on the latest industry techniques, trends, and product innovations.
• Maintain spa records and inventory levels in skincare and massage departments.
• Promote and sell retail products to guests, striving to exceed sales goals.
• Ensure treatment rooms are cleaned, stocked, and organized according to state board guidelines.
• Leave each space better than found.
• Communicate ideas or concerns to the Spa Manager promptly.
• Stay updated on all spa offerings and procedures.
• Complete miscellaneous projects as assigned by management.

Availability:

• Flexible schedule, including nights and weekends.

Education & Experience:

• Must have a valid Wisconsin Esthetics or Cosmetologist with Skin Care and Nail Focus and Massage Therapy license.
• 1-2 years of experience in a spa setting preferred.

This role offers the opportunity to utilize both esthetic and massage therapy skills in a dynamic, team-oriented spa environment while providing guests with a high level of service and care.

Blue Harbor Resort & Conference Center sprawls across 12 acres of Lakefront property, boosting stunning surroundings and views of Lake Michigan. Blue Harbor Resort & Conference Center is located in Sheboygan, Wisconsin. Both the Resort and the community is a true destination.

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