Job Description

WHAT WE EXPECT FROM YOU:

• Negotiate guest room rates and/or hotel services within approved booking guidelines
• Accurately produce, review, and present all sales contracts, rate agreements
• Work closely with other hotel departments to facilitate services agreed upon by the sales office and prospective clients
• Maintain professional levels of communication with clients and team members
• Actively prospect & qualify new business
• Arrange and conduct special events, site inspections, and off-site presentations for potential clients
• Participate in appropriate organizations, networking events and attend trade shows per market segment
• Produce monthly sales-related reports & sales forecasts for assigned areas of responsibility if requested
• Confirm event-related information with client. Organize/disseminate information to all departments through e-mails, memos, event orders, directives, resumes, and rooming lists in a professional and timely manner
• Build creative menus, mindful of food costs, labor costs, and kitchen capabilities. Obtain approval from the Director of Catering Sales and the Executive Chef when special menus are required
• Regularly attend industry meetings/networking events to obtain new business, and be aware of industry trends, etc.
• Create floor plans for the best use of space for each event and to ensure the banquet and client are in agreement prior to set up (when necessary)
• Obtain guarantees of F&B events for banquets and kitchen and advise if any great deviation in number occurs so labor and food cost can be controlled
• Responsible for sufficiently watching room block and food and beverage covers in order to ensure a more accurate forecast
• Fully knowledgeable of liquor and fire safety laws and regulations
• Attend and constructively participate in departmental communication meetings, staff meetings; BEO meetings, Sales meetings, credit meetings and Food and Beverage meetings
• Responsible for following the guidelines/deadlines as detailed in the Executive Meeting Manager checklist
• Responsible for producing Group Resumes on a weekly basis, with all detailed information on the needs of the group. Communicating this information at the weekly staff meeting
• Acknowledge all guests and respond promptly to their needs, however busy and whatever time of day. Ensure unresolved incidents are reported to Manager/Supervisor
• Familiarity with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
• Contribute to the team’s success by accomplishing tasks and assisting and projects as needed
• Maintain knowledge and compliance with departmental policies, service procedures, and standards
• Availability during peak operating times, i.e., Weekends, Holidays, and Special Events
• Work as a team member to ensure our guests have the best possible experience
• Understand the company’s emergency procedures and be able to apply them when necessary
• Report any incidents, property damage or injuries immediately to Manager/Supervisor
• Attend department meetings and training sessions as necessary
• Contribute to team/company engagement efforts
• Perform other duties as assigned by Manager and/or Supervisor

JOB KNOWLEDGE & SKILLS:

• Professional appearance
• Knowledge of hotel and food & beverage operations.
• Should be able to type at least 35 words per minute.
• Delphi FDC (Salesforce) experience is a plus
• Excellent written and verbal communication skills
• Compute basic arithmetic and mathematical calculations
• Organized and detail-oriented
• Excellent time management skills
• Excellent interpersonal skills
• Sound leadership and managerial skills
• Ability to work effectively in stressful, high-pressure situations while maintaining composure and guest satisfaction
• Technical knowledgeable and competency in necessary systems and software:

-[Outlook, Word, Excel, accounting software, Delphi FDC, Social Tables, C-vent, etc.]

QUALIFICATIONS:

• 3-years demonstrated sales experience, preferably in a hospitality or food and beverage environment
• High School Diploma or equivalent required. Associates degree in relevant field preferred

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