Job Description

ABOUT US

Headquartered in Warwick, RI, ATW Companies runs state-of-the-art manufacturing facilities located in California, Pennsylvania, and Rhode Island. ATW Companies offers global sales and support and is a highly engineered metal solution provider to the metal component marketplace servicing customers worldwide. ATW provides a wide range of fabrication technologies to meet the exacting requirements of industries and diverse technologies for the most critical applications. Through continuously adding value and innovation to their products and services, ATW offers the best solutions for customers and their partners.

Judson Smith is based just outside Boyertown, PA and is a wholly-owned subsidiary of ATW Companies and a leading manufacturer of metal tubular parts and machined components to custom specifications for the medical device, aerospace and automotive industries. Capabilities include Swiss Screw machine parts, laser cutting and welding, tube fabrication, CNC milling / turning, wire EDM and more.

POSITION SUMMARY:

The Insides Sales Representative is responsible for managing day-to-day activities, ensuring customer satisfaction to maximize company gross profits with solid orders. Will use their understanding of the Company's products, services, policies and procedures to interpret technical requirements; providing essential information for both the customer and the necessary department(s). 

IDEAL EXPERIENCE:

5+ years of prospecting customer service experience and/or experience managing multiple customer accounts.

ESSENTAL RESPONSIBILITES:

· Responsible for the safe and efficient day-to-day operation of the facility and safety and wellness of all team members.

· Responsible to ensure process adherence to all applicable quality policies and procedures to assure quality product with priority for patient safety.

· Communicate regularly with all members of the team to maintain a high level of morale. 

· Conduct detailed reviews of existing and new customer purchase orders.

· Provides communication on product and sales information to customers.

· Utilizes data from Enterprise Resource Planning System (ERP) and engineering staff to help quote and submit prices as requested for developing accounts and prospects.

· Tracks quotations and provides reports on order acquisition or loss.

· Coordinates customer requirements with sales and operating staff.

· Handles customer inquiries and complaints with thorough research and resolution, delivering prompt and courteous responses with relevant technical and product information.

· Act as a liaison between customers, planners, sales personnel, and operations, effectively communicating customer feedback, issues, and concerns to all relevant internal staff.

· Administrative duties include organization and maintenance of the department filing system.

· All other duties as assigned or exhibit teamwork throughout the plant to the sole discretion of the company.

QUALIFICATIONS:

· Two or more years of applicable experience or equivalent background.

· Understanding of Lean Manufacturing.

· Experience with project management.

· Excellent customer service skills.

· Proficient in Microsoft Office and EPR systems.

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