Interim Membership & Communications Manager Job Description
This is an interim position. We need someone for this role until the beginning of August 2025. This role is responsible for processing Club memberships, maintaining proper member records, marketing and promoting events at the Club through the approved communication methods.
Club Branding:
Member Communication:
The Membership and Communication Manager is responsible for the whole life cycle of the membership experience, along with the internal communication effort through multiple platforms. Establishes and enhances membership relationships through onboarding, activities, and usage, to help with member retention and satisfaction.
Membership Matriculation
Membership Matters
Critical success factors include:
• Naturally outgoing, enthusiastic, motivated, conversant, respectful, and diplomatic, but able to say no when appropriate without alienating members or staff while doing so.
• Ability to maintain confidential proprietary company information.
• Lead by example by utilizing a hands-on approach to management.
• Possess exceptional project management, time management, and organizational skills to monitor and maintain project milestones and progress. Ability to organize and complete work in accordance with established timelines.
• Ability to work well under pressure, handle multiple projects and shift priorities based on business demands.
• Have passion for providing high-quality Member service and a commitment to exceeding expectations.
• Ability to proactively participate in a team environment with a transparent and uplifting, inspirational style.
• Be responsive vs. reactive; an exceptional communicator and listener.
• Possess strong technical literacy, including Microsoft Word, Excel, and PowerPoint skills; working knowledge of POS systems and restaurant reservations management systems.
• Possess excellent verbal and exceptional written communication skills to interact professionally with a diverse group, of executives, managers, and subject matter experts.
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