Job Description

Responsibilities

• Oversee the delivery of quantitative survey recruitment projects in order to maximize revenue and the number of completes delivered.
• Manage the scheduling of qualitative interviews
• Strategically manage volume, interjecting on project communication, especially on projects not meeting feasibility requirements
• Work closely with Project Management, Pre-Sales and Client Service Manager teams to ensure the success of projects in the field.
• Provide timely feedback to Project Managers on escalated projects and advise on next steps to be taken
• Pro‐actively identify recruitment issues and provide suggestions to internal teams to resolve these issues.
• Ensure project status information is updated on a regular basis by Project Managers, helping to maintain accurate project records and provide timely revenue forecasting updates.
• Work with internal teams to ensure timely close out and invoice process is followed.
• Quickly resolve survey taker customer support escalations.

Required Skills:

• 5+ years market research experience including management of survey recruitment, online surveys and qualitative interview management.
• 5 years of project management experience
• 5 years of experience with traditional and digital market research techniques
• Ability to work in a fast‐paced, collaborative environment.
• Ability to multi‐task among many different projects at once
• Excellent communication skills via email and phone to manage client expectations and clearly communicate project progression.
• Ability to problem solve and think creatively to find solutions to recruitment issues.
• Demonstrated proficiency with MS‐Office (Word & Excel) or Google sheets and Google Documents, a must.
• Required Education: Bachelor’s in marketing, market research, statistics, technology or relevant majors or equivalent experience
• Experience within healthcare

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