Job Description

Key Responsibilities

• Physically install and connect firewalls and other security appliances.
• Install the latest vendor-approved stable firmware on appliances.
• Monitor firewalls for up/down or issues, document, root cause analysis, reporting.
• Create virtual firewalls with appropriate configurations and policies.
• Configure remote access VPN and site-to-site VPN functionality.
• Configure firewall interfaces, network configurations, access control lists and policies, routing, remote access (VPN), and next-generation firewall feature sets implementing best practices.
• Integrate firewall with Camstar and other custom MES systems.
• Integrate firewall with Ivanti Pulse Secure and other Juniper products as required.
• Support out-of-band connectivity devices, and log collectors.
• Configure SIEM Integration.
• Create and manage firewall rulesets.
• Advanced troubleshooting on the full range of Juniper SRX and Palo Alto products.
• Collection, analysis, and change recommendations of configuration information to streamline support and minimize impact to manufacturing.
• Collection and initial analysis of packet trace information and recommend corrective actions based on the analysis.
• Consultation of technical documentation, bulletins, and release notes for known problems.
• Follow up on technical cases, including proper escalation and management of the case.
• Manage customer communications and expectations until the closure of each case, including vendor escalations, device RMA, and coordination support.
• Create or maintain standard operating procedures.
• Able to work after hours and/or be part of an on-call rotation.

Experiences/Education - Required

• Bachelor’s degree in computer science, Software Engineering or related field, or an equivalent combination of training and experience is desirable.
• One year of Manufacturing or Operational Technology experience.
• Senior role: MUST HAVE 5+ years of Juniper and Palo Alto experience, including but not limited to Juniper SPACE/Security Director, Junos SPACE Essentials, Junos SPACE – Security Director, Ivanti/Pulse PPS, License Manager, and Client Pulse Policy Secure. PCNSE certification.
• Experience in a technical support role in a networking/security company or equivalent education Strong understanding of TCP/IP, routing protocols, L2/L3 switches Experience with security products firewalls, IPSec, IDS/IPS, Anti-Spam, virus scanning Extensive working knowledge of Windows, UNIX, or Linux J

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