We are looking for a Tier 2-3 Network/Systems Support Specialist for the Helpdesk. We are looking for candidates with 4-5 years of experience that are comfortable with going on-site to clients. The Helpdesk does not typically go on-site, however, we are looking for individuals that are interested in growth. We are hoping this candidate will have enough experience to easily transition into a Client Consultant role within 6 to 9 months of working on the Helpdesk.
This job will require training every day in the office. Once training is completed (varied time depending on candidate’s skills), we will move into a hybrid schedule with 3 days in the office and 2 days remote. This candidate does not need to have MSP experience; however, it is helpful for this role.
Responsibilities:
– Support clients with technical issues involving Microsoft’s core business applications, Cloud offerings and virtual environments.
– Remote troubleshooting workstations, networks and servers.
– Manage and support disaster recovery and business continuity solutions.
– Technical support of networking equipment: WAN and LAN Connectivity, Routers, Firewalls and Security.
– Remote access solution implementation and support: VPN, Terminal Services, and Citrix.
– Maintain and documentation for hardware, applications and SOP’s.
– Communication with Clients to keep them informed of incident progress or notification of impending changes or agreed outages.
– Enjoy working in a team environment and communicate effectively.
Qualifications:
– US Citizen and willing to take a drug test and undergo a background check.
– Associates/Bachelor’s Degree in IT or related field.
– Knowledge of the full stack of Microsoft desktop and server applications as well as Office 365.
– Experience with Mac devices.
– IT Certifications: Microsoft MCP or CompTIA A+.
– Knowledge of applications like A.E.C. field such as AutoCAD and Revit.
– Technical Awareness: able to match resources to technical issues.
– Diagnosis skills of technical issues.
– Excellent interpersonal skills; someone who enjoys working with people, has excellent telephone skills, and an active listener and customer care.
– Managed Service Provider (MSP) experience is a plus.
Benefits include medical insurance, retirement plan, PTO, etc. Salary: 80K+ DOE. Keywords: Centreville VA Jobs, Network/Systems Support Specialist, Microsoft, Desktop, Server, Office 365, Azure, MAC Devices, AutoCAD, Revit, LAN, WAN, Network, Networking, Support, Technician, Virginia Recruiters, Information Technology Jobs, IT Jobs, Virginia Recruiting
We help companies that are looking to hire Network/Systems Support Specialists for jobs in Centreville, Virginia and in other cities too. Please contact our IT recruiters and IT staffing companies today!Phone 630-428-0600 ext. 12 or email us at gina@nextstepsystems.com .
|
...US Citizenship Required. The Office Coordinator's primary focus is providing administrative support to the Construction and/or Office Manager and overall project team. They must be able to manage and coordinate a variety of departmental activities under limited...
...POSITION SUMMARY: Focus Interpreting is seeking a talented American Sign Language (ASL) Interpreter to join our team in Pasadena. In this role, you will facilitate communication between deaf and hearing individuals by accurately interpreting spoken language into ASL...
Class A Training in Auto Haul JobMoore Transport specializes in shipping new vehicles from Manufacturers to dealerships. Our manufacturers... ..., Mercedes and Infiniti. We are now hiring experienced Class A CDL Drivers to train to be car haulers. This is considered an OTR...
...Summary: Ref #: C-PTA-8900974 Profession: Physical Therapy Assistant Job Type: Contract/Travel Location: Oakland, CA Start Date: ASAP Duration: 26 weeks Schedule:Sun, Mon, Tue, Wed, Thu, Fri, Sat, 08:00 AM-04:30 PM Rate: Travel: $1,628/35-hours;...
...at all grade levels, to catalyze teacher joy at scale. Empowered is that brand and we are looking for an Information Technology (IT) Director to lead our technology efforts to capture these opportunities. Empowered is excited to find an innovative, mission-driven IT...