Job Description

Truth be Told , our British Gastropub, located inside The Study at the University of Chicago in the beautiful Hyde Park, is currently a  Host with availability Monday through Sunday from 7a.m.-10p.m. 

The FOH provides genuine hospitality and the highest quality of service to our guests. The ideal candidate enjoys entertaining, meeting new people and has an engaging, vibrant personality that thrives in a team environment.

Our caring and attentive associates reinforce our principal belief that guest service is our highest priority. We have opportunities for energetic, service-oriented individuals who are experienced in providing efficient service and memorable experiences.

To learn more about our concept, please visit our official website.

Truth be Told:

Perks & Benefits

• Hourly rate: $20.60 + tips
• 50% employee dining discount
• Unmetered street parking, no need for an expensive monthly parking pass
• Exclusive discounts on major retail partners through LifeMart 
• Complimentary shift meal
• Paid time off, and 9 paid holidays per year for eligible full-time team members

Responsibilities

• Provide the highest and most efficient level of hospitality and customer service expected by our guests.
• Greet and seat guests.
• Records and confirms reservations thought OpenTable or through call-in requests.
• Monitor guest waiting list.
• Answers telephone to service internal and external guest.
• Handles room service and to go orders via telephone.
• Handles cash, credit cards, and guest room charges. 
• Assists with serving guests by bringing out meal orders if servers are busy.
• Help monitor and observe guest’s dining experience to ensure guest are satisfied with the food and service and respond promptly and courteously to correct any problems.
• Maintain a level of knowledge of all menu items and beverage programs.
• Be a team player and assist others when and where necessary to ensure a seamless guest experience.
• Complete the setup and breakdown of sections, including detailed cleaning of the work area and surrounding areas.
• Working with servers to ensure that orders are completed according to request and on time.
• Maintain a safe and clean work environment.
• Report any damages, shortcomings, and disturbances to supervisors.
• Ensure the restaurant operation procedures and hygiene meet food safety standards and regulations.
• Ability to work a flexible schedule, including weekends and holidays.
• Availability to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the Restaurant Manager.
• Any other duties assigned by Supervisor/Manager.

Fundamentals

• Ability to maintain a friendly, cheerful, and courteous demeanor at all times.
• Education: High school diploma or general education degree (GED).
• Experience: 2+ years of experience in a formal dining or upscale casual environment.
• Flexibility to work any shift, including evenings, weekends, and holidays.
• Excellent verbal and written interpersonal communication skills.
• Proficiency in English required.
• Strong organizational skills, including follow-up, time management, ability to multi-task and manage multiple priorities in a fast-paced environment.
• Ability to positively communicate and interact with all hotel departments.
• Ability to grasp, lift and or carry, or otherwise, move goods weighing a maximum of 40 lbs.
• Ability to stand for long periods indoors with a thematically climate-controlled workstation.
• Satisfactory completion of background check.
• Study Hotels is a drug-free workplace.

About Us

The Study at University of Chicago, the third property of the Study Hotels brand, is located on the Midway Plaisance in Chicago, Illinois.

The 167-room hotel features a full array of suites, including our signature Study accommodations, a 100-seat Restaurant/Gastropub, 4,700 SF of banquet/meeting space including a 2,500 SF Winter Garden, specifically designed for social events, a state-of-the-art fitness center. The hotel offers discovery and connection areas for purposeful guest interaction, including active gallery space, cultural programming, and unique touches such as custom writing desks complete with postcards to encourage guests to connect with family and friends - postage free. Guest rooms and public spaces are filled with natural light with a bright, uplifting palette of textures and natural materials, reflective of contemporary residential living.

The Study:

Study Hotels is an Equal Opportunity Employer and does not discriminate based on age, race, religion, disability, nationality, sex, sexual orientation, or any other category protected by federal, state, or local law.

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