Local candidates only!
Job Id: MOR2JP00015970
Job Title: Customer Supp/Account Rep-Sr-IT | Level 2
Client: Morgan Stanley
Location: 4343 Easton Commons, Columbus, OH, USA, 43219
Duration: 12 Months
Pay Rate: $21/hr on W2 (no benefits)
The Service Desk Agent is the first point of contact for the users who call our IT Service Desk. While providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks all information in a call tracking system, uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Agent is focused on providing best in class customer service, achieving high levels of first call resolution, and identifying opportunities to streamline/automate agent process.
Responsibilities include:
• Demonstrate strong customer service skills to provide phone support including:
o Listening to the customer to gain an accurate understanding of the situation
o Being empathetic to the customer’s situation and having a sense of urgency to resolve the issue
o Producing accurate, detailed documentation at the client, problem and incident level
o Resolving conflict
• Responsible for high quality end-user technical support, related to enterprise software and hardware
• Responsibilities include assessment, triage, research, training/education and resolution of incidents and requests regarding the use of application software products and/or infrastructure components in a fast paced 7x24x365 environment.
• Under general oversight, provides after hours and weekend support as needed.
• The position requires attention to detail, follow through, teamwork focus and positive attitude.
• An understanding of technology and the ability to apply that knowledge to support all existing systems
• Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via an online chat and/or in person
• Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding, ensuring timely resolution or escalation by providing urgency, business impact evaluation and communicating the status to the end user promptly
• Identifies and works with internal end users to provide guidance and support, sound communications and customer service principles without becoming unprofessional in difficult situations
• Provides investigation, diagnosis, resolution and recovery for hardware/software problems
• Installs, modifies, cleans up, run diagnostic programs and repairs computer hardware/ peripherals and software
Qualifications:
• Excellent customer service skills required
• Excellent communication skills required
• Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment
• Preferred work experience in technical support role but not required
• Required Education: High school diploma or GED with relevant work experience
• Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly
• Self-motivated and ability to work on own initiative in a high pressure environment
• Willing to work variable shifts including evenings, weekends and public holidays
177734_Systems Engineer Location: Westlake, TX Skills: ITSM tools such as ServiceNow. Incident, Change and Problem Management... ...or higher in a technology related field (e.g. Engineering, Computer Science, etc.) required, Masters degree a plus Proven experience...
...Are you a driven, results-oriented Recruiter ready to make your mark at a highly respected corporate organization in downtown Chicago... ...hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting...
...and the ability to prepare cases for trial. Conroy Simberg offers a flexible and enjoyable work environment, including hybrid and remote options. Additionally, we prioritize work-life balance and provide competitive pay, bonuses, and a wide range of benefits including...
...team focused on advancing therapeutic antisense oligonucleotides (ASOs and siRNAs). This role involves collaboration across various scientific disciplines to enhance the development targeted oligonucleotide therapeutics. The Senior Scientist of Oligonucleotide...
...Punch Bowl Social is hiring for a rock star Event Sales Manager. Apply today! Event Sales Manager As the Event Sales Manager, you will report to National Director of Sales, with overall accountability to the VP of Event Sales & Business Development. While you will collaborate...