Job Description

Job Description

• Act as the primary point of contact for issue management, acknowledging and addressing emergency situations and high-severity incidents with speed and professionalism.
• Collaborate closely with technology teams, product owners, and other relevant stakeholders to investigate, analyze, and resolve issues effectively.
• Drive the resolution process end-to-end by handshaking with respective technology partners, ensuring accountability and clear progress towards closure.
• Provide periodic and structured updates on the status of issues to leadership and all relevant stakeholders, ensuring transparency and alignment.
• Coordinate across multiple teams and functions to facilitate solutions, remove roadblocks, and ensure timely incident resolution.
• Contribute to continuous improvement by identifying root causes and working with teams to prevent recurrence of critical issues.
• Need candidates who have at least 4+ years of experience in Java and open-source technologies.
• Problem-solving skills with a mindset for designing reliable, long-living solutions.
• Exceptional communication and stakeholder management skills, with the ability to collaborate with cross-functional teams, including developers, business analysts, and quality assurance professionals.
• Handling and troubleshooting day-to-day operations.
• Identifying problems or known errors and performing root cause analysis (RCA).
• Knowledge in Agile methodology.
• Must be local to Fort Lauderdale, FL geography.

Must have:

• 4-7 years of experience in SAP S/4HANA Enterprise Management R&D Engineering Enterprise Portfolio & Project Management
• 4+ years of hands-on experience with Java and open-source technologies
• Strong background in Site Reliability Engineering (SRE) and incident management
• Proven ability in root cause analysis (RCA) and driving resolution of high-severity issues

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