Job Title: Senior Project Manager – ServiceNow ITSM & Infrastructure Projects
Location: Hybrid – Chicago, IL
Job Type: Contract
Reports To: PMO Director
70-90/hour
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Key Responsibilities:
• Lead and manage large-scale ServiceNow ITSM projects with a strong focus on IT Infrastructure and Asset Management
• Oversee the discovery and tagging of IT assets across AWS and on-prem environments, ensuring alignment with organizational standards and compliance policies
• Manage the full project lifecycle—planning, execution, risk mitigation, stakeholder communications, and reporting
• Coordinate with both technical and executive stakeholders to gather requirements, provide updates, and ensure alignment across phases
• Support initiatives tied to automation within ServiceNow, driving efficiency and scalability
• Work with Service Desk and Service Management teams to ensure smooth integration with existing processes and systems
• Identify and track 'end-of-life' IT assets to support risk management and technology refresh planning
• Deliver detailed project documentation and ensure alignment with PMO standards and methodologies
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Required Experience:
• 8+ years of Project Management experience, with at least 4+ years focused on ServiceNow ITSM and infrastructure-related projects
• Demonstrated experience with ServiceNow Discovery and CMDB tagging projects
• Strong background in IT asset management, lifecycle tracking, and infrastructure modernization
• Experience with large-scale cloud (AWS) initiatives, especially around asset discovery
• Proven success in managing Service Desk / ITSM transformation or optimization projects
• Skilled in navigating both executive-level strategy discussions and detailed technical implementations
• Excellent verbal and written communication skills, capable of translating complex technical concepts for varied audiences
• Familiarity with ITIL frameworks; certification is a plus but not required
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Nice to Have:
• ITIL Foundation or higher certification
• Experience with ServiceNow automation and workflow development projects
• Background in regulated environments (e.g., healthcare, finance, etc.)
• PMP or equivalent project management certification
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