Stylist Success Specialist Job at J.Hilburn, Lewisville, TX

c0J1M1dURVVuN3ZENGlKSHZYUzZZMHArUnc9PQ==
  • J.Hilburn
  • Lewisville, TX

Job Description

This is an ONSITE position 4 days/week, Monday through Thursday, Fridays are remote.

Core Accountabilities and Responsibilities

5-star Concierge Service

  • Concierge service mentality: Demonstrate a relentless commitment to supporting Stylist business success with a proactive, solutions-first approach.
  • Multi-channel responsiveness: Deliver timely, white-glove service via phone, email, live chat, and text channels to support Stylist and Client inquiries.
  • Fit and product support: Provide guidance and advice on product fit, design, and ordering to support Stylist expertise and Client satisfaction.
  • Problem resolution: Troubleshoot complex issues with persistence and professionalism, ensuring complete and satisfying resolution for the Stylist.

Stylist Partnership Development

  • Business partnership mindset : Build authentic relationships with Stylists and act as a trusted partner in their business growth.
  • Proactive outreach: Identify opportunities to check in with Stylists, support onboarding or transitions, and proactively offer help without being asked.
  • Insight sharing: Surface useful trends or recurring challenges to company leadership to improve systems and drive service enhancements.
  • Advocacy and follow-through: Ensure the Stylists will feel seen, heard, and supported by owning their issue from start to finish.

Knowledge and Process Execution

  • Policy and procedure fluency: Continously learn knowledge of J.Hilburn processes, programs, and systems accurately in daily support.
  • Knowledge base utilization : Reference and contribute to the internal knowledge base to support continuous service quality improvement.
  • Process adherence: Follow standard operating procedures to ensure consistency and professionalism in every interaction.
  • Documentation and ticketing: Accurately record service requests, updates, and resolutions in the appropriate systems.

Cross-functional Collaboration

  • Stylist Success Team Collaboration: Communicate openly and respectfully with peers, sharing knowledge and supporting group success.
  • Cross-functional Team Collaboration: Collaborate respectfully and effectively with other departments to align on solutions, share insights, and support Stylist-facing initiatives.

Required Knowledge, Skills, and Abilities

  • Delivering support across multiple channels (phone, email, chat, sms) in a fast-paced
  • Strong problem-solving, communication, and relationship management skills.
  • Strong proficiency in Microsoft Office (Word, Excel, Outlook) and familiarity with CRM systems (e.g., Zendesk, Salesforce, Freshdesk).
  • Ability to resolve complex service issues with a high level of professionalism, persistence, and empathy.
  • Providing fit and product advice, ideally within apparel, tailoring, or styling environment.
  • Proven record of adaptability and resilience while thriving in a fast-paced environment by staying composed, flexible, and ready to take initiative.
  • Working with independent contractors, business owners, or Stylists, offering tools, guidance, and support to help grow their business.

Required Education and Experience

  • Bachelor’s degree in Fashion Merchandising, Business, Communication, or a related field preferred.
  • 5+ years of customer service or sales experience, preferably in high-end retail client-facing, apparel/fashion, e-commerce, or concierge services.
  • Familiarity with interpreting and navigating backend order systems, customer profiles, and inventory tools.
  • Familiarity with building successful rapport and loyalty with clients.
  • Proven record of adaptability and resilience while thriving in a fast-paced environment by staying composed, flexible, and ready to take initiative.
  • Familiarity with CRM systems, ticketing platforms, or customer support software (e.g., Zendesk, Salesforce, Freshdesk, etc.).

Travel

  • There is minimal anticipated travel required for this position.
  • Annual and Semi-Annual Company Conferences, usually in the DFW area

Job Tags

For contractors, Immediate start, Remote job, Flexible hours, Monday to Friday, Monday to Thursday,

Similar Jobs

American Income Life

Senior Remote Support Advisor Job at American Income Life

 ..._____________________________________________________________________ Join Our Legacy: Protecting Families Since 1951 Work from Home Opportunity! Become part of our longstanding legacy of serving working-class families since 1951. We offer life, accident, and supplemental... 

Complex Care Solutions, LLC

Nurse Practitioner (Per Diem) Job at Complex Care Solutions, LLC

 ...evaluating current health status, gaps in care, potential health risks and care management...  ...of the hospital. CCS is calling on Nurse Practitioners that are passionate about helping...  ...24 hours from visit. Communicate urgent medical needs (including all prescription... 

Manufacturing Co

International Logistics Manager Job at Manufacturing Co

 ...A well-established packaging company in the Los Angeles, California area is seeking an experienced International Logistics Manager to oversee and optimize global transportation, freight coordination, and inventory flow. This role is responsible for managing the movement... 

Talentoma

Call Center Representative Job at Talentoma

 ...Job Title: Remote Call Center Representative Hourly Pay: $22 $30/hour Summary: Join our growing team as a Remote Call Center Representative and enjoy the flexibility of working from home. In this role, youll provide first-line support by addressing common... 

PRI Global

Technical Writer Job at PRI Global

 ...update technical content Ensure updates are made to content in accordance our writing standards Manage day-to-day writing and publishing needs to deliver content online for consumption through multiple channels including Web and mobile Provide excellent customer...