Technical Support Specialist Job at Akkodis, Owatonna, MN

dEIyM1dUa1FuTFhENFNGQXVIeXpaVVY5Unc9PQ==
  • Akkodis
  • Owatonna, MN

Job Description

  • Job Title: Technical Support Specialist (RDS Agent II)
  • Job Type: Contract/Contract to hire
  • Location: Owatonna, MN
  • Salary Range: 25-30 Per Hour with potential negotiation based on experience, education, geographic location, and other factors
  • Benefits: Medical, Dental, Vision, 401K, Bonus, and more
  • Interview Process: 1 Virtual/1 Onsite
  • Position Overview

    As a Level 2 RDS Agent, you will provide chat-based technical support to automotive service professionals, helping recalibrate windshield-mounted sensors such as cameras and light sensors. This is a non-phone, chat-only support role requiring strong technical knowledge, attention to detail, and customer service excellence.

    Training Requirement: This role requires 100% onsite training in Owatonna, MN for the first few months. After training is complete, the role transitions to a hybrid model.

    Shift Options (Monday–Saturday Coverage)

    Schedules are fixed 40 hours/week (no overtime), with the following shift windows :

    • 7:30 AM – 4:00 PM
    • 9:00 AM – 5:30 PM
    • 10:00 AM – 6:30 PM
    • 1:00 PM – 9:30 PM
    • *Candidates must be open to occasional Saturday shifts

    Primary Responsibilities:

    • Provide high-quality, chat-based technical support to auto service centers.
    • Assist remotely with ADAS calibration and diagnostics processes.
    • Create and manage service tickets with accuracy and attention to detail.
    • Follow structured procedures and technical workflows consistently.
    • Collaborate with team members to share knowledge and refine processes.

    Qualifications:

    • Hands -on automotive diagnostics or ADAS experience, OR formal automotive training/certifications.
    • Working knowledge of OE and/or aftermarket scan tools.
    • Familiarity with interpreting Technical Service Bulletins (TSBs) and service manuals.
    • Vehicle systems, including:
    • Engine Management
    • ADAS Modules
    • Trailer Systems
    • SRS / ABS / Braking Systems
    • Steering, Suspension, and Electrical Systems
    • Experience with ECU reprogramming/flashing (preferred).
    • Strong diagnostic and troubleshooting skills.
    • Tech-savvy, computer literate, and highly procedural.

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit .

    The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

    · The California Fair Chance Act

    · Los Angeles City Fair Chance Ordinance

    · Los Angeles County Fair Chance Ordinance for Employers

    · San Francisco Fair Chance Ordinance

Job Tags

Hourly pay, Contract work, Local area, Shift work, Saturday,

Similar Jobs

Judge Direct Placement

Environment, Health and Safety Manager Job at Judge Direct Placement

 ...experience in large manufacturing facility (400+)*** Responsibilities: Continually improve, evaluate, implement and maintain health, safety and environmental policies and procedures to protect employees and comply with company, state, federal and local regulations.... 

Helen Ross McNabb Center

Therapeutic Preschool Master's Level Clinician Job at Helen Ross McNabb Center

 ...related behaviors using trauma-informed and developmentally appropriate interventions. Complete outpatient individual and family therapy in accordance with productivity targets. Maintain strong collaboration with partners on behalf of the children and families... 

JCW

Senior Underwriter Job at JCW

 ...working on behalf of a growing MGU looking to add a Production Underwriter focused within Real Estate and/or hospitality. In this role,...  ...****@*****.*** ** POSSIBILITY OF BEING FULLY REMOTE BUT IDEALLY LOOKING FOR CANDIDATES WHO CAN GO INTO NYC OFFICE... 

IDR Healthcare

Certified Surgical Technologist Job at IDR Healthcare

 ...metro Atlanta including Woodstock, Atlanta, Canton, Alpharetta, Cumming, Sandy Springs and more! Summary: Provide technical assistance and support to medical/surgical teams during procedures, ensuring safety, sterility, and efficiency. Key Responsibilities... 

Insight Global

Secret Missile Model Engineer Job at Insight Global

 ...The program that this candidate will be supporting will responsible for the development and delivery of high-fidelity threat modeling products in support of MDA and MDA's Ballistic Missile Defense System. The Missile Modeling Engineer role serves as a developer and verifier...