Telecommunications Engineer - CCaaS Call Flow Specialist Job at Inizio Partners Corp, Dallas, TX

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  • Inizio Partners Corp
  • Dallas, TX

Job Description

Telecommunications Engineer - CCaaS Call Flow Specialist(Cisco and Five9 Experience)

Type: Contract

Location: Dallas, TX (Hybrid - 3 days/week work from office)

Responsibilities:

    • Document detailed business and technical requirements for CCaaS(Cisco and Five9 Experience) call flow changes.
    • Create call flow diagrams and technical specifications.
    • Coordinate with our CCaaS provider for implementation.
    • Test and validate implemented call flow changes.
    • Troubleshoot implementation issues.
  • Required Skills:
    • Experience documenting technical requirements, especially for call flows.
    • Understanding of CCaaS platforms.
    • Strong knowledge of SIP.
    • Experience with call flow design.
    • Excellent communication and coordination skills.
    • Strong analytical and problem-solving skills.
  • Experience:
    • 5-10 years in telecommunications.
    • Significant experience with cloud-based contact center platforms.
  • Preferred Skills:
    • Experience with specific CCaaS platforms.
    • Familiarity with Cisco UCCE, WebEx Calling, or QM/WFO tools.
    • Knowledge of legacy PBX and network protocols.

Job Tags

Contract work, 3 days per week,

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