Job Description

The Department of Children and Families is seeking a dynamic individual for the Family Resource Center (FRC) Training Coordinator role . The FRC Coordinator will be responsible for implementing and evaluating staff development related to community engagement, programs, and practice. The FRC Coordinator will work together with the Family Resource Centers to build integrated, collaborative learning opportunities for FRC program staff.

Additionally, the Coordinator will be responsible for providing technical assistance to FRC program staff and other entities in the Family and Community Engagement Team, responding to inquiries, developing, and maintaining a training calendar, liaising with various agencies, facilitating workshops in person or virtual platform.

The Coordinator facilitates program training needs assessment to include the development and distribution of resource materials throughout the Commonwealth. The Coordinator manages the Unit’s social and intranet platform.

Please Note: Travel between program sites, including traveling to Boston and other DCF facilities for meetings, is required. A valid Massachusetts Driver’s License and reliable access to appropriate transportation is expected.

Duties and Responsibilities (these duties are a general summary and not all inclusive) :

• Coordinates and monitors assigned program training to ensure effective operations and compliance with established standards.

• Review and analyze data concerning assigned programs to determine progress and effectiveness, to make recommendations for improvement in procedures guidelines.

• Conduct overall training needs assessments with FRCs.

• Coordinate New Staff Orientation, including maintaining a list of staff who have attended and dates.

• Identify and engage experts in the field to facilitate training tailored to FRC audience.

• Develop annual training calendar, and deliver training on best practice methodology, with a focus on the full range of FRC staff roles.

• Contract with organizations providing evidence-based parent education training.

• Manage training registration system and attendance database.

• Develop a training budget in collaboration with the Family Resource Center Manager.

• Attend team meetings and FRC training events.

Preferred Qualifications :

• Training experience or related relevant experience working with community-based organizations.

• Knowledge of adult learning theory and practice.

• Ability to work independently and collaboratively.

• Knowledge of DCF Policies, programs, and procedures.

• Knowledge of training, instructional design, curriculum development, strong facilitation skills.

• Proficiency in Microsoft Office Suite.

About the Department of Children and Families:

The Department of Children and Families (DCF) is committed to upholding the fundamental mission of protecting children from abuse and neglect to ensure they are able to grow and thrive in a safe and nurturing environment. DCF’s vision is that all children have the right to grow up in a nurturing home, free from abuse and neglect, with access to food, shelter, clothing, health care and education.

DCF works toward establishing the safety, permanency and well-being of the Commonwealth's children by stabilizing and preserving families; providing quality temporary alternative care, when necessary, safely reunifying families; and when necessary and appropriate, creating new families through kinship, guardianship or adoption. Preferred applicants will possess a demonstrated commitment to the core practice values: 1) child-driven, 2) family-centered, 3) community-focused, 4) strength-based, 5) committed to diversity/cultural competency, and 6) committed to continuous learning.

For more information about our agency and programs visit:

Pre-Offer :

A criminal history background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit and click on "Information for Job Applicants."

Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the Reasonable Accommodation Online Request Form

For questions, please contact the Office of Human Resources at 1-800-510-4122 and select option #4.

Qualifications

First consideration will be given to those applicants that apply within the first 14 days.

MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) three years of full time, or equivalent part-time, professional, administrative or managerial experience in business administration, business management or public administration the major duties of which involved program management, program administration, program coordination, program planning and/or program analysis, or (B) any equivalent combination of the required experience and the substitutions below.

Substitutions:

I. A Bachelor's degree with a major in business administration, business management or public administration may be substituted for a maximum of two years of the required experience.*

II. A Graduate degree with a major in business administration, business management or public administration may be substituted for the required experience.*

III. A Bachelor's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience.*

• Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Official Title : Program Coordinator II

Primary Location : United States-Massachusetts-Boston-1 Ashburton Place

Job : Administrative Services

Agency : Department of Children & Families

Schedule : Full-time

Shift : Day

Job Posting : Apr 9, 2025, 3:28:46 PM

Number of Openings : 1

Salary : 69,369.82 - 100,264.58 Yearly

If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator : Jae Beal / (Jae.beal2@mass.gov) - 8572837581

Bargaining Unit : 06-NAGE - Professional Admin.

Confidential : No

Potentially Eligible for a Hybrid Work Schedule : Yes

Job Tags

Full time, Contract work, Temporary work, Part time, Work experience placement, Remote job, Shift work,

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