Job Description

Scope:

Responsible for cleaning and servicing guest rooms and/or other designated hotel areas in a timely, organized, and detail-oriented manner. Ensures a clean, comfortable, and welcoming environment that supports guest satisfaction and brand standards.

This is a PM Shift that runs 2:30pm - 10:00pm. 

Key Responsibilities:

• Clean and service assigned guest rooms in accordance with hotel procedures and quality standards.

• Notify the front desk upon room completion to ensure timely availability for guests.

• Report any maintenance issues, safety hazards, or unserviceable rooms to the supervisor promptly.

• Respond to guest and management requests efficiently and courteously.

• Maintain a clean, organized, and fully stocked linen cart and storage area.

• Ensure security and proper handling of keys, equipment, and supplies issued daily.

• Report lost and found items immediately to the supervisor.

• Participate in team cleaning and self-inspection programs as required.

• Respond quickly and politely to guest requests, following up to ensure satisfaction.

• Present a professional image at all times through proper grooming and attire.

• Comply with all company policies, procedures, and safety guidelines.

• Perform additional duties as assigned by supervisors or management.

Qualifications:

Education & Experience:

• High school diploma or equivalent preferred.

• Prior housekeeping or cleaning experience is a plus, but not required.

Skills & Competencies:

• Strong attention to detail

• Organizational and time management skills

• Ability to work independently and as part of a team

• Problem-solving and adaptability

• Excellent customer service and communication skills

Working Conditions:

• Must be available to work weekends and holidays.

• Work is performed in a fast-paced, physical environment.

• Frequent use of common household and industrial cleaning chemicals.

• Occasional overtime may be required.

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